Refund Policy

Last updated: 13 August 2026

We want you to be happy with Rotion App. This policy explains when and how you can get your money back.

1. Try before you pay

We offer a permanently free plan so you can test the templates and exporting before spending anything. We encourage you to try it first to confirm the tool fits your needs and your device.

2. 14-day refunds

• Applies to the first payment of a monthly or yearly subscription.
• A full refund is issued if requested within 14 days of payment.
• No reason is required, though your feedback helps us improve.

3. Cases we always refund

• Double charges or accidental duplicate payments.
• Unintended renewals reported within 7 days of the renewal.
• Major technical faults that prevent you from using paid features and that we could not resolve.
• Unauthorised payments from your account.

4. Cases not eligible

• More than 14 days have passed since payment (except the cases in section 3).
• Automatic renewals after the first cycle, if you did not cancel before the renewal date (you can cancel at any time to stop the next renewal).
• Your device or browser not supporting high-resolution export, given the free plan was available to test first.
• Violation of our Terms of Service or misuse of the service.
• Change of mind after heavy use of paid features outside the 14-day window.

5. How to request a refund

The easiest way — contact us directly:

• Email support@rotionapp.com with the subject "Refund request".
• Include the email used for the subscription and your order number (found in your Paddle invoice email).
• We reply within 2 business days and start processing immediately on approval.

You may also contact Paddle — our payment processor — directly via the link in your invoice email.

6. Processing time

• Request approval: within 2 business days.
• Funds reaching your original payment method: typically 5–10 business days, depending on your bank or card issuer.
• Refunds are always issued to the original payment method.

7. Cancellation vs refund

Cancelling only stops future renewals; you keep access to paid features until the end of the period you already paid for. A refund returns your money and ends the subscription. You can cancel at any time from your account page or via the subscription-management link in your invoice email.

8. Merchant of Record

Our sales are handled by Paddle.com as the Merchant of Record. As a result, Paddle may appear on your bank statement, and refunds are processed through them. Paddle's buyer terms also apply.

9. Your legal rights

This policy does not limit your mandatory consumer rights under your local law, including the 14-day right of withdrawal that applies in the EU and UK.

10. Contact